Refund Policy

Circle 360 Brand Solutions ("we," "us," "our") provides bespoke creative, branding, and digital marketing services. Because our work is custom-crafted for each client — involving dedicated team time, strategic thinking, and proprietary processes — our refund policy reflects the nature of professional creative services.

This Refund Policy applies to all services offered by Circle 360, including but not limited to branding, digital marketing, website development, content creation, photography, and growth consulting.

By engaging Circle 360's services, the Client acknowledges and agrees to this Refund Policy in its entirety.

Refund eligibility varies by service type. The table below provides a quick reference for each category:

Pro-Rata = refund calculated for work not yet commenced at time of cancellation request.

The following payments are strictly non-refundable under all circumstances:

• Advance / Booking Payments: All advance payments (typically 50% of total project value) are non-refundable. These payments reserve your project slot, commit team resources, and initiate discovery and planning work.
• Monthly Retainer Fees: Retainer fees paid for a given month are non-refundable, regardless of whether all services within that month were utilised by the Client.
• Completed Deliverables: Payment for any work that has been completed, reviewed, and approved by the Client — or deemed complete per the project scope — is non-refundable.
• Strategy & Discovery Sessions: Fees for discovery calls, brand audits, competitor analyses, and strategy sessions are non-refundable once the session has been conducted.
• Third-Party Costs: Expenses incurred on your behalf — including ad spend, stock assets, domain registration, hosting, printing, or software licenses — are strictly non-refundable.
• Rush or Priority Fees: Any premium charged for expedited delivery is non-refundable.

A refund may be considered in the following specific circumstances:

• Duplicate or Erroneous Payments: If a payment is made in error (duplicate transaction, incorrect amount), a full refund will be processed within 5–7 business days upon verification.
• Circle 360 Initiated Cancellation: If we cancel a confirmed project due to unforeseen internal circumstances, a pro-rata refund will be issued for work not yet commenced.
• Service Not Delivered: If Circle 360 fails to commence any portion of the agreed scope within a reasonable timeframe (30+ days beyond agreed start date without communication), the Client may be eligible for a partial refund on the undelivered portion.
• Mid-Project Cancellation (Client-Initiated): For project-based engagements, the Client may request cancellation with written notice. A refund will be calculated on a pro-rata basis for verified work not yet commenced, less any committed third-party costs and administrative fees.

All cancellation requests must be submitted in writing — either by email to hello@c-360.in or via a signed cancellation letter. Verbal cancellations will not be accepted.

Project-Based Work:

• Cancellations requested before work has commenced: Advance payment is forfeited; remaining balance is waived.
• Cancellations requested after work has commenced: Client is liable for all work completed to date. Pro-rata refund may apply to work genuinely not yet started.
• Cancellations after final delivery or approval: No refund applicable.

Retainer Services:

• A minimum 30-day written notice is required to cancel a retainer agreement.
• The current month's retainer fee is non-refundable.
• No partial refunds for unused retainer hours or unused service allocations within a billing cycle.

To initiate a refund request, follow these steps:

• Step 1 — Submit in Writing: Email hello@c-360.in with your project name, invoice number, refund amount requested, and reason for the request.
• Step 2 — Acknowledgement: We will acknowledge your request within 2 business days.
• Step 3 — Review: Our team will review the request against your project scope and payment history. This review takes 5–7 business days.
• Step 4 — Decision: You will receive a written decision outlining approval, partial approval, or denial with reasoning.
• Step 5 — Processing: Approved refunds are processed within 10–14 business days to the original payment method (bank transfer, UPI, or card).

We take every billing concern seriously. If you believe there is an error in your invoice or payment, please raise it promptly:

• All billing disputes must be raised within 7 business days of receiving the invoice or payment confirmation.
• Disputes raised after this window may not be eligible for review.
• Circle 360 will investigate all disputes in good faith and respond with a detailed explanation within 7 business days.

In the unlikely event of an unresolved dispute:

• Both parties agree to first attempt resolution through direct negotiation.
• If unresolved within 30 days, the matter may be escalated to formal mediation.
• Legal proceedings, if necessary, will be subject to the jurisdiction of courts in Pune, Maharashtra, India.

Circle 360 reserves the right to make exceptions to this policy on a case-by-case basis, entirely at our discretion, in exceptional circumstances such as:

• Prolonged medical emergencies or natural disasters affecting the Client's ability to continue the engagement.
• Force majeure events that prevent Circle 360 from delivering the contracted services.
• Significant quality failures that are wholly attributable to Circle 360 and are objectively documentable.

Circle 360 may, at its sole discretion, offer service credits, rework, or goodwill gestures in place of cash refunds in certain circumstances. Such offers do not constitute an admission of liability.