Terms & Conditions

These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Client") and Circle 360 Brand Solutions ("Company," "we," "us," or "our"), a branding and digital marketing agency operating under Indian law.

By accessing our website at c-360.in, submitting an inquiry, signing a proposal, making a payment, or engaging our services in any capacity, you unconditionally accept and agree to these terms in full.

These terms supersede all prior communications, representations, or agreements, whether written or oral, regarding the subject matter hereof.

Circle 360 Brand Solutions provides a comprehensive range of creative and digital services, including but not limited to:

• Brand identity design, strategy, and architecture
• Digital marketing, social media management, and performance campaigns
• Website design, development, and maintenance
• Content creation, copywriting, and creative direction
• Photography, videography, and visual production
• Growth marketing strategy and consulting
• AI-powered marketing and brand intelligence solutions

The exact scope, deliverables, timeline, and pricing of services will be outlined in a formal Proposal or Service Agreement provided before commencement of work. Any services not explicitly detailed in that agreement are considered outside the agreed scope.

All fees, payment structures, and schedules will be detailed in the signed proposal or service agreement. Standard payment terms include:

• Advance Payment: A non-refundable advance (typically 50% of the total project value) is required before any work begins.
• Milestone Payments: Remaining balances are due at defined project milestones as stated in the agreement.
• Retainer Services: Monthly retainer fees are due on or before the 1st of each month and are non-refundable.
• Revisions: Unlimited minor revisions within scope are included. Major revisions or scope changes will be billed separately.

All prices are exclusive of GST (18%) unless explicitly stated otherwise. Applicable taxes will be added to all invoices as required by Indian tax law.

Refund Policy: Advance payments and retainer fees are strictly non-refundable. For project-based work, refunds may be considered on a pro-rata basis for work not yet commenced, at our sole discretion.

All creative work, designs, strategies, concepts, and deliverables produced by Circle 360 Brand Solutions remain the exclusive intellectual property of Circle 360 until full payment has been received.

Upon receipt of full payment:

• Final approved deliverables (logos, brand assets, website files) are transferred to the Client for agreed usage.
• Source files, raw project files, design libraries, and proprietary frameworks remain with Circle 360 unless explicitly included in the agreement.
• Strategic methodologies, AI tools, systems, and proprietary processes remain exclusively with Circle 360 at all times.

The Client warrants that all materials, content, logos, images, and information provided to Circle 360 are owned by or licensed to the Client, and the Client indemnifies Circle 360 against any third-party intellectual property claims.

Both parties agree to maintain strict confidentiality regarding all proprietary, sensitive, or non-public information shared during the engagement. This obligation survives the termination of the agreement.

Circle 360 commits to:

• Not disclosing Client business strategies, financials, or internal data to any third party without written consent.
• Using Client information solely for the purpose of delivering agreed services.
• Implementing reasonable security measures to protect Client data from unauthorized access.

The Client agrees to maintain confidentiality of Circle 360's pricing, strategies, proprietary frameworks, and internal processes.

Successful project outcomes require active collaboration. The Client agrees to:

• Timely Communication: Respond to briefs, feedback requests, and approvals within 3–5 business days unless otherwise agreed.
• Accurate Information: Provide complete, accurate, and timely information, brand assets, content, and access credentials required for the project.
• Designated Point of Contact: Assign a single primary contact for project communication to prevent conflicting directions.
• Timely Payments: Adhere strictly to the payment schedule as outlined in the proposal.
• Feedback Quality: Provide specific, actionable feedback rather than vague or contradictory direction.

Circle 360 Brand Solutions provides services on a professional best-effort basis. While we strive to exceed expectations, we make the following disclaimers:

• We do not guarantee specific business results, revenue growth, lead volumes, or return on investment from our services.
• Digital marketing results depend on multiple external factors, including market conditions, algorithms, competition, and audience behaviour.
• We are not liable for third-party platform changes (social media algorithm updates, Google policy changes, etc.) that impact campaign performance.
• We are not liable for indirect, incidental, special, or consequential damages arising from the use or inability to use our services.

This limitation applies regardless of the form of action, whether in contract, tort, negligence, or otherwise, and even if Circle 360 has been advised of the possibility of such damages.

Either party may terminate this agreement under the following conditions:

• By the Client: With 30 days written notice. The Client remains liable for all work completed and expenses incurred up to the termination date. Advance payments are non-refundable.
• By Circle 360: We reserve the right to terminate immediately if the Client breaches payment obligations, acts in bad faith, or requests illegal, unethical, or harmful work.
• Mutual Agreement: Both parties may agree to terminate with agreed settlement terms outlined in writing.

Provisions relating to intellectual property, confidentiality, payment obligations, and limitation of liability survive the termination of this agreement.

This Agreement shall be governed by and construed in accordance with the laws of the Republic of India, specifically applicable laws in the state of Maharashtra.

In the event of any dispute, claim, or controversy arising out of or relating to this Agreement:

• Step 1 — Negotiation: Both parties agree to first attempt to resolve the dispute through good-faith negotiation within 30 days of the dispute arising.
• Step 2 — Mediation: If negotiation fails, both parties agree to pursue formal mediation before escalating to litigation.
• Step 3 — Jurisdiction: If mediation fails, disputes shall be subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

These terms shall be interpreted under the Information Technology Act 2000 and other applicable Indian statutes where relevant.